CoffeeBean Wi-Fi is a captive portal solution that integrates into the WiFi of retail stores, shopping centers, schools, airports or public venues to securely identify customers, build their profile, promote your brand and offer engagement over the portal.
The solution is based on three main pillars:
Build the customer identity
Using social login, progressive profiling and integrations to your platforms, we build a centralized database with your customers’ identities and rich data profiles. This data can then be sent to marketing solutions for more accurate campaigns and visualized on different types of analytics.
Engagement with your clients
Communicate with your clients in real time when they are at your store accessing the Wi-Fi by showing images and videos contents at the captive portal flow. Later, when they are at home, engage with them via SMS, email, or notifications.
Comply with regulations
When users access the Wi-Fi of your venue, you are responsible for their data and the actions they take on your network, according to the data and privacy regulations. CoffeeBean Wi-Fi offers tools such as access logs and consent management to help you comply with such regulations.
CoffeeBean’s Identity and Access Platform integrates into the free WiFi of retail stores, shopping centers, airports or public venues to identify customers and build their profile to offer engagement over a captive portal.
The platform integrates with the main WiFi vendors including Cisco, HP-Aruba, Ruckus, Extreme Networks and others.
This solution, combined with our Single Sign-On, can assist companies in identifying and authenticating customers who also utilize their websites, mobile apps and physical stores (via WiFi).
Captive Portal
CoffeeBean’s WiFi solution allows you to create personalized experiences on a Captive Portal by customizing logos, templates and the navigation flow. It also provides different options to authenticate your customers:
- Social login (Facebook, Twitter, Google, Apple, LinkedIn)
- Traditional login (email and password)
- Guest login (filling a form)
- Passwordless (Email, SMS, WhatsApp)
- Automatic Login
- Coupons
- Identity Providers (Office365, Active Directory, Azure AD, Google Workspace)
- Integration with any database
Content Management
Configure the portal to display different and personalized content to be displayed over the WiFi captive portal, supporting a flexible flow that includes pre-login and post-login steps and also allows campaigns to be scheduled (start time, end time and duration).
Portal Configuration
CoffeeBean offers a dashboard where you can manage all the settings of the Captive Portal. Among the different configurations are:
- Definition of the authentication methods.
- Configuration of flexible registration forms.
- Definition of authentication limits such as maximum number of logins per period, session timeout, idle timeout, etc.
- Arrange WiFi hotspots in groups based on venues to simplify the management of the different portals.
- Build different types of surveys to capture additional information from your customers.
Analytics and Logs
The platform provides reports about the WiFi network usage: session count, session time, download and upload data transferred. All reports can be filtered by groups and venues and aggregated by time period.
In addition to the reports, the CoffeeBean WiFi platform offers access logs to track the users who have been accessing the wifi. These logs can also be aggregated by time period and exported.
Heatmap and Location Analytics
CoffeeBean’s Heatmap for Wi-Fi provides visibility on how visitors move throughout your store, restaurant, shopping mall, stadium or any other space.
Our BI Solution offers different approaches to display all the captured data (forms, behavior, heatmap, surveys and others). The captured raw data is turned into easy-to-understand and dynamic reports presented over a BI dashboard. This data helps you gain insights about the visitors’ experience and create targeted user segments.
CoffeeBean Integrated Solutions
WiFi Vendors Integration
The platform integrates with main WiFI hardware vendors (Access Points and Controllers). Below you will find a list with all the vendors.
